Website Support
Tools & Resources to help you support your customers with our Ritz Safety Website.
Here, you'll find guidance on handling web-related tasks. Whether you're new to Ritz Safety or simply seeking assistance with specific website issues, we're here to support you! Check out the sections below for step-by-step instructions and helpful resources:
Contents
New Customer Accounts
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- Basic Accounts
- Advanced Accounts
- Check New Account Status
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Managing Existing Accounts
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- Add/Remove Users
- Add/Remove Products
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Web Issues
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- Incorrect Product Info
- Incorrect Pricing
- Discontinued/Merged Product
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FAQs Section
Getting New Customers Online
User Accounts
How To Create Online Logins for Individual Users
Setting up a simple new user is something you can do quickly and easily just by filling out the form for creating new accounts on the website. This will provide a new user with the following capabilities:
- Order 24/7 on account
- See custom pricing (tiers and/or their custom price library)
- See previous orders
- Pay invoices & statements
Basic Accounts
How to Create A Basic Company Account Online
Setting up a basic company account is simple and quick, following the same process as individual user accounts. Just fill out the form for creating new accounts on the website to tie users to their Bill-To and grant the following capabilities:
- Order 24/7 on account
- See custom pricing (tiers and/or their custom price library)
- See previous orders
- Pay invoices & statements
Advanced Accounts
How to Request an Advanced Company Account Online
If your customer wants to utilize more advanced functionality, listed below, in addition to all the perks of a basic account; please fill out the advanced account creation form where we can provide a demo and for these functionalities:
- Restricted product visibility online (inlcuiding Logo'd or exclusive items)
- Order approval processes
- Manager/admin & sub-user hierarchy
- User budgets
Managing Existing Accounts
Add/Remove Products
Effortlessly manage your product visibility with our streamlined form! Request additions or removals of items from your account in just a few clicks.
Note: The form helps us organize and process change requests effectively, incomplete or incorrectly filled out forms will not be processed.
Add/Remove Users
Manage your account's users with ease! Simply submit the form below to request additions or removals to your account.
Note: The form helps us organize and process change requests effectively, incomplete or incorrectly filled out forms will not be processed.
Web Issues
Incorrect Product Info
There is Incorrect Information in the Item Description Online
Notice incorrect information in our item descriptions online? To resolve this issue:
- Email Katie
- Include the product SKU in the subject line of your email
- Specify what is incorrect in the product's online listing
Incorrect Pricing
The Price Reflected for This Item Online is Incorrect
If you've identified an incorrect price listed for an item online, before Emailing Katie:
- Verify all SKUs in grouping have correct tier pricing in P21
- Verify that the UoM and pricing are aligned in P21.
- Verify with a CSR that the correct price is in the customer's price library.
Disco/Remove SKU
There is an Item Online that Should Not Be Online
If you've found an item online that should not be there, please report it for prompt removal:
- Email Katie
- Include the product SKU in the subject line of your email
- Provide insight as to why the products needs to be removed from the online storefront
FAQs
*NEW* Web Tutorials Available!
There are two new pages dedicated to website tutorials. One is for our Ritz Safety Team and one is Customer Facing. Check them out and see if they can help answer your online questions!
How do I know if my customer has an online account?
Just ask! We don't have a way to provide insight into who has an account online and who doesn't so the best way to find out is to just send us an email including the Customer Account ID.
What products go online?
It's a moving target. We try to do our best to show all products that have sales and inventory but we also add products for specific customers or by request. We also often add products for customer portals.
Didn't answer your question ?
Please reach out to Marketing@RitzSafety.com with your question!
Website Contacts
Katie Coyle
Katie is the first go-to resource for all things website-related. She's an awesome partner who works hard to serve our team and our customers.
Dev Team
We utilize a 3rd party development team to support our website which performs ongoing development of features and functionality and support tickets.
Ready to Get Your Customer Online?
Start getting customers online and ordering through the website freeing up your time to provide better service and grow your business.